These Terms and Conditions form the agreement between you, the customer, and Flower Delivery Beckenham for the purchase and delivery of flowers and floral arrangements. By placing an order through our website, you agree to adhere to the terms outlined below. These terms apply to all customers located in Beckenham and its surrounding areas, ensuring a clear understanding of the order process and responsibilities.
1.1 Order Placement
You may place an order for our flower delivery services through our online platform. When placing an order, you must provide accurate information, including delivery address, contact details, and any special instructions. Orders are subject to availability of products and delivery slots.
1.2 Order Confirmation
Once your order is submitted, you will receive an on-screen confirmation and a summary of your order details. Acceptance of your order is subject to payment verification and stock availability. We reserve the right to decline or cancel an order for reasons including product unavailability, payment issues, or suspicious activity. Should your order not be accepted, we will notify you as soon as possible and provide a full refund if payment has been taken.
1.3 Substitution Policy
While we strive to supply the exact flowers and arrangements displayed on our site, products are subject to seasonal and supplier availability. In the event of substitution, we will use flowers of equal or greater value and maintain the style and colour scheme as closely as possible. We aim to communicate substitutions before delivery if time allows.
1.4 Delivery Areas
Flower Delivery Beckenham provides services across Beckenham and neighbouring areas. Please ensure your delivery address is within our service coverage. Orders requested outside of our delivery zones may not be processed.
2.1 Accepted Payment Methods
We accept payment via secure online methods as outlined at checkout. These may include, but are not limited to, credit and debit cards, and other trusted online payment services. Payment is required at the time of ordering to confirm your booking.
2.2 Pricing
All prices listed on our website are in Pounds Sterling (£) and inclusive of any applicable VAT. Delivery charges and optional add-ons will be clearly displayed prior to order confirmation.
2.3 Payment Security
Our payments are processed through secure third-party providers, ensuring your financial details are protected. We do not store complete payment information on our systems for your security.
2.4 Payment Issues
Should your payment fail or be declined, your order will not be processed. We reserve the right to cancel or suspend delivery if we cannot confirm receipt of payment in full.
3.1 Order Cancellations
You may cancel your order using our website or by contacting us during business hours. To qualify for a full refund, cancellations must be made at least 24 hours prior to the scheduled delivery date. Same-day and next-day orders cannot be cancelled once processed due to the perishable nature of flowers.
3.2 Amendments to Orders
We will make every effort to accommodate changes to your order, such as amendments to the delivery address or personal message. Please contact us as soon as possible, quoting your order reference. Changes cannot be guaranteed once the order is in preparation or out for delivery.
3.3 Refund Policy
If your order is cancelled within the eligible period, a full refund will be issued to your original payment method. In the rare event your flowers are not delivered or are received in poor condition, please notify us within 24 hours of delivery. We may request photographic evidence to investigate the claim. At our discretion, we may offer a replacement, partial, or full refund.
3.4 Non-Collection or Delivery
Where delivery is attempted but unsuccessful due to incorrect information provided, absence of recipient, or inability to access the property, we will attempt to contact you for instructions. Further delivery attempts may incur an additional fee. Where flowers cannot be delivered and no further instruction is provided, no refund will be issued for perishable items.
4.1 Delivery Schedule
We endeavour to deliver your flowers within the date and time slot requested. However, delivery times are estimates and may be affected by factors outside our control such as severe weather or major events. In such cases, we will notify you of any known delays.
4.2 Delivery Address Accuracy
It is your responsibility to provide accurate and complete delivery information. Please double-check recipient names, addresses, and postal codes. We cannot be held liable for failed or delayed deliveries resulting from inaccurate information.
4.3 Delivery to Third Parties
Where flowers are delivered to addresses such as offices, hospitals, care homes, or hotels, delivery will be made in line with reception or site policies. Our responsibility ends once the order has been signed for or accepted by an appropriate staff member.
5.1 General Liability
While Flower Delivery Beckenham endeavours to provide the highest standard of service, we accept no liability for:
5.2 Product Representation
Images on our website are examples and displays for illustrative purposes only. Flower arrangements may slightly vary in appearance due to seasonality and the artistic discretion of our florists. Such variations do not constitute grounds for liability or refund unless the product is demonstrably damaged or incorrect.
5.3 Consumer Rights
Nothing in these terms affects your statutory rights as a consumer.
6.1 Provision of Information
You agree to provide true, accurate, current, and complete information when placing your order. Omissions or errors may impact your order’s delivery and eligibility for a refund.
6.2 Recipient Details
It is your duty to ensure the recipient is available to accept the order on the agreed delivery date. We are not responsible for consequences arising from non-availability of recipients at the time of delivery.
6.3 Unattended Deliveries
Should the recipient not be present, we may leave the flowers in a safe location, with a neighbour, or as per your delivery instructions. We are not liable for loss or damage once the arrangement has been delivered as per your instructions.
All content provided by Flower Delivery Beckenham, including images, designs, logos, and text, remains our intellectual property and may not be used, copied, or reproduced without express permission.
We are committed to protecting your privacy and ensuring the security of your personal data in accordance with UK data protection laws. Your information is used solely for processing your order and fulfilling our service obligations. Personal details will not be shared with third parties except as necessary to process the order (such as payment processors and delivery partners).
These Terms and Conditions are governed by the laws of England and Wales. By using our service, you submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising under or in connection with these terms.
If any provision within these Terms and Conditions is found to be invalid or unenforceable, all other provisions shall remain unaffected and in full force.
10.1 Amendments
Flower Delivery Beckenham reserves the right to amend these Terms and Conditions at any time. Changes will be published on our website, and it is your responsibility to review them prior to making an order. Orders are subject to the terms as stated at the time of order placement.
10.2 Waivers
No failure or delay by Flower Delivery Beckenham in exercising any right or remedy provided under these Terms and Conditions shall constitute a waiver of those rights or remedies.
10.3 Entire Agreement
These Terms and Conditions, together with our Privacy Policy, represent the entire agreement between you and Flower Delivery Beckenham relating to your use of our online flower delivery service.
10.4 Applicability
These terms apply to all flower delivery customers based in Beckenham and the surrounding localities, including but not limited to residential, commercial, and institutional clients within our stated delivery catchment area.
For questions regarding these Terms and Conditions or any aspect of your flower delivery order in Beckenham, please refer to the customer service contact details provided on our website. We are committed to ensuring your satisfaction and the quality of our service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beckenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beckenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
