At Flower Delivery Beckenham, we are committed to presenting every customer with the highest standard of service and the finest blooms. As a trusted local florist serving both households and businesses in Beckenham and surrounding areas, our fresh flowers guarantee ensures only premium, freshly-cut flowers are delivered right to your door.
Your satisfaction is our top priority. On the rare occasion that your flowers arrive damaged or not up to our quality standards, please notify us as soon as possible—ideally within 24 hours of receipt. Providing a photo of the issue will help us quickly assess and resolve the matter to your satisfaction. We treat every case individually and always aim to provide a smooth, positive experience for our valued local customers.
Flower Delivery Beckenham guarantees that all arrangements will remain fresh and vibrant for at least 5 days from the time of delivery, provided the care instructions supplied are followed. If your flowers wilt or deteriorate within this freshness window, we ask that you notify us promptly so we can address the situation. Our team is dedicated to delivering floral arrangements at their peak, making sure your special moments are complemented by lasting beauty and fragrance.
If you are unsatisfied due to damaged flowers, lack of freshness within the guaranteed time, or any other quality issue, we offer several resolution options for your peace of mind:
Our customer-first approach ensures that your concerns are resolved quickly and fairly, maintaining our reputation as Beckenham’s reliable local florist.
Your feedback helps us grow and improve. If for any reason you wish to make a complaint about your order or service received, please get in touch using our website contact form. Clearly describe your issue and include your order details. Our team will acknowledge your complaint within 2 working days and will keep you informed throughout the resolution process. We aim to resolve most concerns within 5 working days, though complex cases may require a little longer. Rest assured, every complaint is treated seriously and with discretion.
Flower Delivery Beckenham enjoys the trust of the local community for prompt, friendly, and high-quality service. We value the opportunity to serve nearby households and businesses, continually striving to bring smiles with every bouquet delivered. If you have questions or concerns about our Returns, Refunds & Complaints policy, our dedicated team is ready to help ensure your experience is a positive one, every time you choose us for your flower delivery needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
